New 2023 General Reading Test 1


Questions 1-7
Do the following statements agree with the information given in the text?
In boxes 1-7 on your answer sheet, write:

TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this

1 Airlines are generally responsible for lost or delayed luggage, even if they have a disclaimer saying otherwise.

2 If the airline loses your luggage, they must provide you with enough money to purchase brand new replacements.

3 If you can show a receipt for a lost item, the airline must refund the amount you initially paid for it.

4 It might be feasible to get help with your complaint from an international regulatory body if the airline is a member.

5 If you're offered insufficient compensation, you may obtain a report from an independent organization without any cost.

6 Legal action against an airline regarding lost or delayed luggage usually results in the customer winning the case.

7 If your luggage was lost or delayed eighteen months ago, you can still take the airline to court.

Questions 8-14

The text has six paragraphs, A-F.

Which paragraph mentions the following?

Write the correct letter, A-F, in boxes 8-14 on your answer sheet.

NB You may use any letter more than once.

8 Members of this group explore different culinary traditions.

9 It isn't possible for any new members to join this group at present.

10 You can get feedback on your art from other members of this group.

11 This group focuses on stories belonging to just one genre.

12 Work produced by members of this group will be available to the public.

13 This group doesn't read or write either poetry or fiction.

14 This group would suit someone who thinks they could write a book.


Questions 15-22

Complete the notes below.
Choose NO MORE THAN TWO WORDS from the text for each answer.
Write your answers in boxes 15-22 on your answer sheet.

Green roofs
  • provide a reduction in 15 and cooling costs
  • require 16 by professionals
Community gardens
  • provide access to 17 produce
  • often managed by 18 or local organizations
City parks and green walls
  • enhance city 19
  • include 20 such as playgrounds (city parks only)
Green urban planning
  • involves collaboration with 21 architects, authorities, and members
  • considerations for 22 management

Questions 23-27

Complete the table below.

Choose ONE WORD ONLY from the text for each answer.

Write your answers in boxes 23-27 on your answer sheet.

Strategies for managing customer returns


Your approach

The customer...

Stay objective

  • Understand it isn't about you personally.
  • Do not try to 23 the customer's reasoning.
  • usually is 24 with a purchase.

Listen carefully

  • Use simple statements in response.
  • cannot accept a 25until less agitated

Ask specific questions

  • Have a genuine conversation.
  • will begin to trust you.

Provide resolution

  • Be aware of your company’s 26 regarding returns.
  • might leave a positive 27 later on.

Questions 28-33

The text has six sections, A-F.

Choose the correct heading for each section from the list of headings below.

Write the correct number, i-viii, in boxes 28-33 on your answer sheet.

List of Headings

i Concerns and benefits of traditional bookbinding
ii The impact of traditional bookbinding on reading culture
Revival efforts and initial challenges

iv The revival of bookbinding within a global context
v A cultural symbol that nearly vanished
vi Varying support for a forgotten art
Tools and techniques of bookbinding

viii Commercial prospects of bookbinding

28 Section A __

29 Section B __

30 Section C __

31 Section D __

32 Section E __

33 Section F

Questions 34-37

Complete the summary below.

Choose TWO WORDS from the text for each answer.

Write your answers in boxes 34-37 on your answer sheet.

Revival of traditional bookbinding at Bindersville's historic workshop In January, a diverse group of students gathered in Bindersville to explore traditional bookbinding, using tools like 34 and brass type sets.
Their initial attempts were 35 but displayed a strong passion for learning. The revival was inspired by successes in 36. Critics of the revival have expressed concern that the craft might become 37, but supporters value its connection to history.

Questions 38-40

Choose the correct letter, A, B, C, or D.

Write the correct letter in boxes 38-40 on your answer sheet.

38 In Section A, we learn that traditional bookbinding

39 The support for reviving traditional bookbinding has been

40 What is a potential impact of reviving traditional bookbinding?

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