Cambridge 18 General Reading Test 1

Welcome to your Cambridge 18 General Reading Test 1

Questions 1-7

Do the following statements agree with the information given in the text

In boxes 1-7 on your answer sheet, write

TRUE if the statement agrees with the information

FALSE if the statement contradicts the information

NOT GIVEN if there is no information on this

1 Dry cleaners are generally responsible for items left with them, even if there's a sign saying the opposite.

TRUE FALSE NG

2 if the dry cleaner loses an item belonging to you, they should give you enough money to buy a completely new one.

TRUE FALSE NG

3 If you have the receipt for a damaged item, the company should refund the amount you originally paid for it.

TRUE FALSE NG

4 It may be possible to get support for your complaint from a dry cleaners' trade association.

TRUE FALSE NG

5 if you're offered too little compensation, you can request a free report from an independent organisation.

TRUE FALSE NG

6 Most people who take a case about a dry-cleaning company to court are satisfied with the outcome.

TRUE FALSE NG

7 If an item was lost or damaged nine months ago, you can still take the dry cleaner to court.

TRUE FALSE NG

Questions 8-14

The text has six paragraphs, A-F,

Which paragraph mentions the following?

Write the correct letter; A-F, in boxes 8-14 on your answer sheet.

NB You may use any letter more than once.

8 Members of this group share ideas for the books they would like to read.

A B C D E F

9 It isn't possible for any new members to join this group at present.

A B C D E F

10 You can get feedback on your own work from other members of this group.

A B C D E F

11 This group focuses on stories belonging to just one genre.

A B C D E F

12 Work produced by members of this group will be available to the public.

A B C D E F

13 This group doesn't read or write either poetry or fiction.

A B C D E F

14 This group would suit someone who thinks they could write a book.

A B C D E F

Questions 15-22

Complete the notes below.
Choose NO MORE THAN TWO WORDS from the text for each answer.
Write your answers in boxes 15-22 on your answer sheet.

Lifting equipment

must be manufactured well, e.g., have a 15 on it
may need to undergo 16 before use
may need a regular check by an 17

Lift plans

relevant to cranes
used to establish and carry out 18 for any risks
a 19 can be consulted during a ‘Tool Box Talk'

Preventing accidents with heavy loads

use objects such as 20 to make sure the load doesn't pass over anyone's head
appoint a 21 to give verbal directions to the crane driver

Secondary lifting equipment (chains, slings, etc.)

more likely to cause 22

Questions 23-27

Complete the table below.

Choose ONE WORD ONLY from the text for each answer.

Write your answers in boxes 23-27 on your answer sheet.

Strategies for dealing with customer complaints
Strategy	Your approach	The customer...
Stay calm	Remember it is not a direct attack on you. Do not try to 23 the argument.	usually had 24 that were not fulfilled.
Listen well	Use short phrases in reply.	cannot recognise a 25 until calm
Get the facts	Ask questions and begin a proper conversation.	will start to trust you.
Suggest action	Be sure of your company's 26 on complaints.	may well make a verbal 27 in future.

SECTION 3 Questions 28-40

Read the text and answer Questions 28-40.

Questions 28-33

The text has six sections, A-F.

Choose the correct heading for each section from the list of headings below.

Write the correct number, i-viii, in boxes 28-33 on your answer sheet.

List of Headings

i An enterprise arising from success in other countries

ii The hope that storks will inspire a range of emotions and actions

iii Support from some organisations but not from others

iv Finding new types of habitat

v Opposition from the general public

vi A sign of hope in difficult times

vii Creatures which represent both joy and opposition

viii Storks causing delight and the revival of public events

28 Section A

i ii iii iv v vi vii viii

29 Section B

i ii iii iv v vi vii viii

30 Section C

i ii iii iv v vi vii viii

31 Section D

i ii iii iv v vi vii viii

32 Section E

i ii iii iv v vi vii viii

33 Section F

i ii iii iv v vi vii viii

Questions 34-37

Complete the summary below.

Choose ONE WORD ONLY from the text for each answer.

Write your answers in boxes 34-37 on your answer sheet.

Project to reintroduce white storks at Knepp Estate

Last spring, two white storks were observed nesting at Knepp Estate, putting 34 together high up in a large oak tree_ The female laid three eggs, Which unfortunately proved to be 35. However, this was not surprising for such young storks. Naturalists believe they are likely to breed successfully in the future.

These two storks were bred in 36 and, after arriving in the UK, were kept for several years together with a few fully mature storks and some fellow juveniles before being released at Knepp. It appears that other storks are developing a sense of 37 to their new home. One left Knepp for a year, only to fly back to be with the group again.

Questions 38-40

Choose the correct letter, A, B, C or D.

Write the correct letter in boxes 38-40 on your answer sheet.

38 In Section A, we learn that in the past people thought white storks

A represented the deep snow and cold days of winter.

B had the power to ensure that babies were born safely.

C were a speciality that only the very rich were allowed to eat.

D might be used to encourage people to get rid of the monarchy.

39 The Sussex Wildlife Trust committee was unwilling to support the storks because

A it thought there might not be any safe breeding places locally.

B it worried whether they would survive in Britain long enough.

C it was unsure that they were actually a native species.

D it had too many other worthy projects to support.

40 What has been one effect of stork reintroductions in Europe?

A A variety of measures have been taken to create nesting sites.

B Changes have been made to the routes of some major roads.

C Special shelters have been made to protect the birds in bad Weather.

D Some people have strengthened their roofs to support the birds' weight.

Project to reintroduce white storks at Knepp Estate

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