Cambridge 17 Listening Test 4

PART 1

Questions 1 – 10

Complete the notes below.

Write ONE WORD for each answer.

Easy Life Cleaning Services

Basic cleaning package offered

● Cleaning all surfaces

● Cleaning the 1 throughout the apartment

● Cleaning shower, sinks, toilet etc.

Additional services agreed

● Every week

– Cleaning the 2

– Ironing clothes – 3 only

● Every month

– Cleaning all the 4 from the inside

– Washing down the 5

Other possibilities

● They can organise a plumber or an 6 if necessary.

● A special cleaning service is available for customers who are allergic to 7

Information on the cleaners

● Before being hired, all cleaners have a background check carried out by the 8

● References are required.

● All cleaners are given 9 for two weeks.

● Customers send a 10 after each visit.

● Usually, each customer has one regular cleaner.

PART 2

Questions 11 – 14

Choose the correct letter, A, B or C.

11 Many hotel managers are unaware that their staff often leave because of

A a lack of training.

B long hours.

C low pay.

12 What is the impact of high staff turnover on managers?

A an increased workload

B low morale

C an inability to meet targets

13 What mistake should managers always avoid?

A failing to treat staff equally

B reorganising shifts without warning

C neglecting to have enough staff during busy periods

14 What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?

A a fall in customer complaints

B an increase in loyalty club membership

C a rise in spending per customer

Questions 15-20

Which way of reducing staff turnover was used in each of the following hotels?

Write the correct letter, A, B or C, next to Questions 15-20.

Ways of reducing staff turnover

A improving relationships and teamwork

B offering incentives and financial benefits

C providing career opportunities

Hotels :

15 The Sun Club __

A B C

16 The Portland __

A B C

17 Bluewater Hotels __

A B C

18 Pentlow Hotels __

A B C

19 Green Planet __

A B C

20 The Amesbury __

A B C

PART 3

Questions 21 and 22

Choose TWO letters, A-E.

Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at school?

A He should have felt more positive about them.

B The training was too challenging for him.

C He could have worked harder at them.

D His parents were disappointed in him.

E His fellow students admired him.

Questions 23 and 24

Choose TWO letters, A-E.

Which TWO feelings did Thomas experience when he was in Kenya?

A disbelief

B relief

C stress

D gratitude

E homesickness

Questions 25-30

What comment do the students make about the development of each of the following items of sporting equipment?

Choose SIX answers from the box and write the correct letter, A-H, next to Questions 25-30.

Comments about the development of the equipment

A It could cause excessive sweating.

B The material was being mass produced for another purpose.

C People often needed to make their own.

D It often had to be replaced.

E The material was expensive.

F It was unpopular among spectators.

G It caused injuries.

H No one ring it liked it at first.

Items of sporting equipment

25 the table tennis bat __

A B C D E F G

26 the cricket helmet __

A B C D E F G

27 the cycle helmet __

A B C D E F G

28 the golf club __

A B C D E F G

29 the hockey stick __

A B C D E F G

30 the football __

A B C D E F G

PART 4

Questions 31 – 40

Complete the notes below.

Write ONE WORD ONLY for each answer.

Maple syrup

What is maple syrup?

● made from the sap of the maple tree

● added to food or used in cooking

● colour described as 31

● very 32 compared to refined sugar

The maple tree

● has many species

● needs sunny days and cool nights

● maple leaf has been on the Canadian flag since 1964

● needs moist soil but does not need fertiliser as well

● best growing conditions and 33 are in Canada and North America

Early maple sugar producers

● made holes in the tree trunks

● used hot 34 to heat the sap

● used tree bark to make containers for collection

● sweetened food and drink with sugar

Today’s maple syrup

The trees

● Tree trunks may not have the correct 35 until they have been growing for 40 years.

● The changing temperature and movement of water within the tree produces the sap.

The production

● A tap drilled into the trunk and a 36 carries the sap into a bucket.

● Large pans of sap called evaporators are heated by means of a 37 .

● A lot of 38 is produced during the evaporation process.

● ‘Sugar sand’ is removed because it makes the syrup look 39 and affects the taste.

● The syrup is ready for use.

● A huge quantity of sap is needed to make a 40 of maple syrup.

Cambridge 17 Listening Test 4

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