Question 1-8:

Do the following statements agree with the information given in the text?

In boxes 1-8 on your answer sheet, write:

 TRUE    if the statement agrees with the information
 FALSE   if the statement contradicts the information
 NOT GIVEN   if there is no information on this

1. If you return unwanted shoes straightaway, with a receipt, the shop will probably give you a refund.

3. The factory is responsible for replacing unwanted shoes.

2. You are advised to accept a credit note if you are offered one.

4. You can ask any shoe shop to send shoes to the Footwear Testing Centre.

5. Shops prefer to give a credit note rather than change shoes.

6. The customer contributes to the cost of having faulty shoes tested.

7. The procedure for making a legal claim is easier in Scotland.

8. Legal advice and forms can be bought from certain shops.

Question 9-14:

Chose the correct letter, A, B, C or D.
Write the correct letter in boxes 9-14 on your answer sheet.
9. What should you do first if you lose a credit card?